3 Ways the Pandemic Upended IT Managers’ Responsibilities

IT leaders have been some mighty unsung heroes of the COVID-19 pandemic. When social distancing required millions of Americans to work remotely — IT managers were the ones who made it all possible.

The IT Managers kept the economy afloat and created a sense of normalcy amid unprecedented circumstances. We need to thank them — they don’t get nearly enough credit for making a bad situation better.

Mission-Critical Work

Keeping these solutions fully functional — and dealing with any fallout when a tool or new system falters — has multiplied IT managers’ responsibilities.

How IT Management is Poised to Evolve

1. IT managers will learn to trust.

As vastly more people are disconnected from their IT departments and rely more heavily on their own devices and home networks for work, IT managers will need to trust those users/assets.

2. Chatbots are here to stay.

3. Customer experience is paramount.

Put differently, IT managers need to think a lot more about the humans who use the technologies they coordinate.

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