How End User Computing (EUC) is Digitally Transforming the Post-Pandemic Workplace

Since the start of the global pandemic, many column inches have been devoted to the inevitable rise in home-working. No business could have foreseen a situation in which the majority of their workforce would have to work from home for months on end.

Even before many companies were forced to make (and help) their employees work from home due to COVID-19 restrictions, we noted a definite trend towards the emergence and spread of the gig economy. Consultants and freelancers kept a lot of projects and campaigns going efficiently in a variety of organizations and industries.

End-User Computing (EUC) is Digitally Transforming

Although many businesses, small and large, have embraced digital transformation, there are challenges in implementing these technologies successfully at all levels. The workforce has to be adequately equipped to keep supply chains going, the product line churning, and providing efficient customer service as usual.

The disruptive post-pandemic future

That said, a 2020 McKinsey survey of 800 executives worldwide suggests that workplaces and companies face a disruptive post-pandemic future due to accelerated (and ad-hoc) digitization and automation. This is because many businesses were forced to expedite tech implementation that enabled employees to work remotely.

The Post-Pandemic Workplace

This now-from-home, now-from-the-office work culture could become the norm in the future is neither the responsibility nor a potential worry for the end-user.

What is End User Computing (EUC)?

Put simply, EUC is an umbrella term used to describe the scalable technology that IT teams use. The tech provides access to workstations, applications, and data to end-users in an organizational setting.

How Is EUC Implemented?

There are two ways companies can implement end-user computing:

On-premises data centers

Larger companies and organizations have internal data centers that can have their employees log in using their own devices from anywhere, using a Virtual Desktop Infrastructure (VDI) setup.

Over the cloud

For leaner organizations that don’t need full control over their resources, it is simpler to access VDI’s equivalent over a public, private, or hybrid cloud infrastructure.

Why EUC Is Synonymous with Business Transformation

Many companies are comfortable with the public cloud and SaaS model that lets their users log in with commodity devices to their networks. Further, these solutions are low cost as well as scalable.

More Freedom for Employees

Traditionally, the work computer and its capabilities were controlled and constricted. People could rarely change the personalization settings or install apps of their choice. In contrast, EUC affords employees more flexibility in the form of software, hardware, content formats, data access, and querying capabilities.

Bring Your Own Device (BYOD)

BYOD is the natural shift to user-centric IT, providing a seamless connection between employee’s personal and professional lives. EUC empowers employees to use their preferred devices, and therefore, operate in a more comfortable and convenient tech environment. They can better use their expertise with their chosen technology while saving your business from spending more on new devices.

A More Mobile Workforce

A study by FlexJobs found that 96% of employees wanted to have some form of remote work even after the end of the pandemic. Further, they use at least one laptop and one mobile device to access their work remotely.

Centralized Management

With an increasingly high number of desktops, both virtual and real, and mobile devices connecting from various locations, your IT teams might be excused for fearing a loss of control. Not only do you have to manage users across different geographies, but also with varying hardware/software configurations and insecure connections to boot.

Granular Security

Security is a considerable concern in many EUC implementations, given the wide variety of devices involved. As a result, businesses must adapt to meet the ever-increasing security requirements.

Measure Security

EUC solutions provide measures such as embedded security or multi-factor authentication to tackle these concerns. Businesses in the finance, government, or health sector, where data security is a grave concern, can ensure sensitive data is not stored on user devices.

Final Thoughts

The transformation of work culture, as well as technology, will continue to pick up the pace beyond the end of the pandemic. While adapting to these new norms in the wake of COVID-19 poses a challenge, businesses have the perfect opportunity to embrace the long-lasting benefits EUC software provides.

Balance user needs with business needs

When you focus on balancing user needs with business needs, you are bound to achieve business objectives quickly. Blending a consistent user experience with security and ease of use will improve both productivity and creativity in your organization, attracting more users into the ecosystem.

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